{"id":7415,"date":"2026-10-24T01:38:50","date_gmt":"2026-10-24T01:38:50","guid":{"rendered":"https:\/\/www.vaultinsider.top\/?p=7415"},"modified":"2026-10-24T01:38:50","modified_gmt":"2026-10-24T01:38:50","slug":"nearly-half-of-retail-workers-say-they-were-abused-by-customers-in-the-past-year","status":"publish","type":"post","link":"https:\/\/www.vaultinsider.top\/?p=7415","title":{"rendered":"Nearly half of retail workers say they were abused by customers in the past year"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/fortune.com\/img-assets\/wp-content\/uploads\/2026\/10\/GettyImages-1058730108-e1792785680712.jpg?w=2048\" \/><\/p>\n<div id=\"\">\n<p class=\"wp-block-paragraph\">Almost half (48%) of frontline retail workers have experienced some form of customer abuse over the last 12 months, and 27% have avoided particular shifts out of safety concerns, according to a new survey of US and UK workers commissioned by Halos, a workplace-safety technology company.<\/p>\n<div class=\"paywall\">\n<p class=\"wp-block-paragraph\">The most common type was verbal abuse, including shouting or swearing, which 34% of retail respondents experienced. Threats or intimidation followed at 17%. Another 16% experienced discriminatory comments or abuse, while 10% experienced physical aggression.<\/p>\n<p class=\"wp-block-paragraph\">The company\u2019s findings are in a new worker safety report; much of the retail-specific data in this article comes from the full questionnaire and detailed results tables the company shared with Retail Brew.<\/p>\n<p class=\"wp-block-paragraph\">Asked what measures would help improve their safety, the top choice among retail workers was clear consequences such as removing or banning customers (52%), followed by clear backing from management when associates enforce policies or refuse service (44%).<\/p>\n<p class=\"wp-block-paragraph\">As is often the case with company-funded surveys, the report underscores a problem that Halos has a commercial interest in addressing: The company sells body-worn cameras for frontline workers.<\/p>\n<p class=\"wp-block-paragraph\">Its findings jibe with those of the Retail, Wholesale and Department Store Union, which reported that 57% of respondents to a member survey had experienced verbal harassment or intimidating conduct from a customer, coworker, or manager in the previous year.<\/p>\n<p class=\"wp-block-paragraph\">Thirty-five percent of retail workers said they had felt unsafe at work, up from 27% in 2024, according to a 2025 Harris Poll survey for security-equipment company Verkada and the Loss Prevention Research Council.<\/p>\n<p class=\"wp-block-paragraph\">The survey also found that 61% of retail workers believed their employers placed a higher priority on inventory safety than worker safety.<\/p>\n<p class=\"wp-block-paragraph\"><em>This report was originally published by <\/em>Retail Brew.<\/p>\n<\/div>\n<div class=\"flex flex-col layout-gap-md\">\n<div class=\"not-prose empty:contents clear-both [:has(*[data-empty=true])]:hidden max-md:[:has(*[data-empty-mobile=true])]:hidden md:[:has(*[data-empty-desktop=true])]:hidden\">\n<div class=\"typography-level-4 mt-4 font-graphik-compact [&amp;_*_a]:hover:underline [&amp;_*_a]:text-accent\" data-cy=\"subscriptionPlea\"><span class=\"description-parser contents\" data-cy=\"description\"><em><strong>Fortune Daily<\/strong><\/em> breaks the traditional barrier between audience and newsroom. The show transforms <em>Fortune<\/em>\u2019s trusted reporting into actionable, conversational, and entertaining insights for an emerging class of business leaders. <strong>Watch here.<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>#retail #workers #abused #customers #year<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Almost half (48%) of frontline&hellip; <\/p>\n","protected":false},"author":1,"featured_media":7416,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[10475,1342,2793,7627,2495,214,530,85],"class_list":["post-7415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance-news","tag-abused","tag-customers","tag-employment","tag-morning-brew","tag-retail","tag-safety","tag-workers","tag-year"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nearly half of retail workers say they were abused by customers in the past year - 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